This Penny Arcade Comic (warning, it has a cuss in it) filled in a hole in my vocabulary of which I was completely unaware. Â It brought me the delicious phrase ‘register biscuit’ to exactly and perfectly describe the minimum wage earning, incompetent teens who populate the behind-the-counter areas of the local electronics stores. Â Let me … Read More “Register Biscuits” »
Tag: customer “service”
To contrast sharply with yesterday’s diatribe against Bell Canada and their horrible everything, I would like to focus today on Canadian Tire, another Canadian Institution with some underlying problems but a very different approach to how to sort them out. They’ve been in business approximately as long as the Hudson’s Bay Company (or since the … Read More “The Opposite of Bell” »
I am, even at this present moment, on hold and waiting to talk to a “customer service†representative in the cancellations department. I think it’s a worrying sign not so much when a company like Bell has a specific department to handle cancellations (that’s just realistic based on their business practices), but when the hold … Read More “So Long, Bell” »